In stock orders are generally shipped the same business day if ordered by 3 PM Central Time unless stated in the product description. We do not ship Saturday, Sunday or holidays. Tracking information is sent via email after your order is shipped. You may also track your package by logging into your account.
Roux Brands only ships overnight packages via FedEx. This exclusive arrangement has allowed us to negotiate excellent shipping rates which enables us to offer extremely competitive overnight rates.
- FedEx Ground: FedEx Ground is generally delivered within 1 to 5 days of shipping. FedEx.com Ground Transit Time Map
- FedEx Priority Overnight FedEx Delivery Commitment.
- FedEx Standard Overnight FedEx Delivery Commitment.
If you are not totally satisfied with an item that you purchase, you may return it in its original, new condition within 30 days of purchase for a full product refund.
All products at Roux Brands are available while supplies last.
All sales are final on clearance merchandise.
We make every effort to ensure accuracy of the items displayed in our online catalog. Even though we attempt to portray our products as accurate as possible, the colors of some items may vary slightly. The actual colors you see will depend on your computer and we cannot guarantee that your monitor’s display of any color is accurate.
To exchange or return an item, please follow the steps below:
- Complete the Roux Brands Exchange/Return form on the packing slip and return it with your order. If you do not have your Exchange/Return form, please include a note explaining the reason for the return or the item you would like in exchange.
- Carefully repackage the merchandise. Items must be returned prepaid. We will not accept C.O.D. packages. Original shipping charges are not refundable.
- Incorrect Item Delivered : If we deliver the wrong item to you, we will pick up the item and deliver you the correct item completely at our expense.
- Send the package to: Roux Brands - 1333 Plantation Rd. Port Allen - LA 70767