Terms of Service

Terms of Service
We at RouxBrands.com welcome you to our website. Following are the basic rules that govern your use on our website. With the use of our website, you agree to follow and be bound by these rules. From time to time RouxBrands.com may change the rules and your use of our site constitutes your agreement to follow these changes.

General Terms

Minimum opening order is $150. Reorders are $100. Minimum backorder is $50. We reserve the right to increase or decrease quantities to meet our minimum pack size requirements and in order to save you, the customer, on shipping. All backorders that do not meet the minimum will be automatically increased. Roux Brands cancels all back orders at the end of the season without notice.

Pricing

All prices are subject to change without notice. Roux Brands will honor the price made at sale, however, if there is a discrepancy Roux Brands will use the pricing in effect at the time of shipment.

Shipping

Shipping costs are the responsibility of the customer and are determined by the size and weight of the packages. Shipping costs for all backorders are the responsibility of the customer. Seasonal and newly introduced items may not be available immediately and are subject to shipping after their arrival date in out warehouse. Because most of the items in our inventory are handcrafted, some may contain irregularities. Please expect this.

Payment Terms

Opening orders must be made with credit card. Net 30 terms on approval. Credit Application may be required in order for approval of net terms. All customers are required to supply a state resale tax certificate. Finance charge may be added to late invoices billable at 1.5% interest per month or 18% APR. If a customer is referred to a collection agency the costs of such referral are the responsibility of the customer.

Returns and Claims

Cancellations, damages, or returns may be initiated by calling our customer care center at 1-866-424-7955. We can also be reached by email at: team@rouxbrands.com. For best practices we recommend using the return request feature within your Roux Brands account settings. To access this page, sign into your account, view previous orders and select the order from which you are requesting your return. All orders are shipped with a return label, use this label to send your packages back to Roux Brands.

Orders that are cancelled for non-payment may be assessed at a 15% restocking fee. Please examine your order when it arrives. Credit for damages must be filled within 10 days of receipt. No credit will ever be given after 30 days. If you dislike the item, credit can be issued however shipping costs shall not be refunded. We also reserve the night to assess a 15% restocking fee in this instance. Additionally, Roux Brands shall determine whether we feel the return is due to the customer dissatisfaction or true defect. Small irregularities do not qualify as defective merchandise.

If your order is not processed correctly by fault of Roux Brands, we may issue a call tag for the items. However, you may opt to keep the merchandise for a flat 35% discount. If you receive truly defective merchandise, please send a photo to team@rouxbrands.com. We will be happy to issue a credit, discount, or send replacements. However, if a replacement is sent, the minimum backorder rule applies and the customer must make a new order that meets a $50 minimum. Roux Brands will cover the portion of shipping deem able for the replaced item, but the customer is responsible for the additional shipping incurred in meeting the backorder minimum.

 

RouxBrands.com reserves the right to change these Terms of Service at any time. If so, the new Terms of Service will be posted and become effective upon posting.

 

Last Updated: 01/15/2016